Last updated: September 2026

Standard Cancellation Terms

Cancellation terms can vary slightly by individual hotel, excursion or transfer listing — always check the specific policy shown on the booking page before you pay. Unless a listing states otherwise, the following standard terms apply:

• Cancellations made more than 48 hours before the scheduled check-in, departure, or pickup time are eligible for a full refund.
• Cancellations made between 24–48 hours before are eligible for a 50% refund.
• Cancellations made less than 24 hours before, or no-shows, are non-refundable.

How to Cancel

You can request a cancellation from the "My Bookings" section of your account, or by contacting our support team directly with your booking reference.

Force Majeure

In cases of severe weather, safety closures, or other circumstances outside our control, we'll work with you on rebooking or a full refund regardless of the standard window above.